1. Introduction

    Welcome to Kerntrip.com. By using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.


    2. Services Provided

    KERNTRIP connects customers with professional, independent drivers for long-distance transportation services. Our platform facilitates the booking and payment processes.


    3. Booking and Reservations

    • All bookings must be made through our website or authorized channels.
    • Customers must provide accurate pick-up and drop-off addresses within our service areas.


    4. Pricing and Payment

    • Our pricing is transparent with no hidden fees, even during traffic delays or unexpected road issues.
    • Payment must be made through our secure online payment system at the time of booking.


    5. Cancellations and Refunds

    • Cancellations must be made at least 24 hours before the scheduled trip to receive a full refund.
    • Cancellations made within 24 hours of the trip may incur a cancellation fee.


    6. Responsibilities of Drivers

    • Drivers are independent contractors and are responsible for maintaining their vehicles and complying with all local laws and regulations.
    • Drivers are expected to provide professional and courteous service to all customers.


    7. Responsibilities of Customers

    • Customers must ensure that the pick-up and drop-off addresses are within the designated service areas.
    • Customers are responsible for providing accurate contact information and being available at the designated pick-up time.


    8. Safety and Conduct

    • Both drivers and customers are expected to maintain respectful and safe conduct throughout the trip.
    • Any misconduct by the driver or customer should be reported to KERNTRIP immediately.


    9. Liability

    • KERNTRIP serves as an intermediary between drivers and customers. All our professional independent drivers are equipped with either Rideshare insurance or commercial insurance to ensure coverage for each trip.


    10. Privacy and Data Security

    • We are committed to protecting your privacy and ensuring that all payment transactions are secure. Please refer to our Privacy Policy for more details.


    11. Changes to Terms and Conditions

    • KERNTRIP reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.


    12. Contact Information

    For any questions or concerns regarding these terms and conditions, please get in touch with us at Contact US.

    By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.